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Date: April 29, 2020

COVID – 19 Update

Dear Patients,

As we continue to navigate through these evolving and challenging times, we want to give you an update on where we stand. We continue to be committed to providing excellent orthopedic service and care to our patients.

Effective today, all of the surgical facilities where we practice, including surgery centers and hospitals, will be allowing elective cases effective May 4th. OrthoNorCal is now scheduling all types of elective surgeries. Please rest assured that the surgery centers and hospitals are proactively taking comprehensive measures to assure the safety of patients and staff in response to the COVID-19 epidemic.

Additionally, our clinics continue to be open our regular hours for orthopedic care. We have the capability to perform X-ray, MRI, and fracture care at our clinics. This may alleviate your worries about seeking urgent orthopedic care and can lessen the current burden on the local Emergency Rooms.

Like our surgical facility partners, OrthoNorCal is taking multiple steps to protect our patients from COVID-19. We are following CDC guidelines and following Social Distancing precautions. A few examples of this are:

1) We are limiting seating space in our waiting rooms to make sure that patients have at least 6 feet of space.

2) If patients wish to check-in and then wait in their car for their appointment, we will accommodate them.

3) We have telephone follow-up appointments with some patients who have routine follow up examinations. If they want to be seen, we will be available to them.

We will update you with changes in this rapidly evolving situation. We know that this is an uncertain and anxious time. We want to reassure you that we will be here for your orthopedic needs. We remain firm in our goal to give your patients outstanding, safe, compassionate care.

Yours Truly,

The Team at OrthoNorCal

Date: 4/1/2020

COVID 19 UPDATE: Telehealth and Telephone Visits are now available

Dear Patients,

We want to update you on several changes in our current procedures. We are complying with the Shelter-In-Place directive from Governor Newsom. We do want to assure you that we can continue to meet your orthopedic needs. We are taking the following steps to do this:

1. Telehealth and Telephone Visits

We want to make sure that you can be cared for, even if you want to or need to remain at home due to the shelter orders. We now can offer you telehealth and telephone visits. This will be ideal for patients who need routine follow-up. We can schedule these follow-ups for you and take advantage of the benefits of technology. OrthoNorCal Physical Therapy telehealth appointments are also available.

2. Availability

We recognize the need to prevent overloading of our Emergency and Urgent Care Clinics in this very challenging time. We also realize that it serves you better to avoid going to an ER or Urgent care center. We are offering same-day service for patients who want to be seen urgently, either after an injury or a flareup of pain. We can take care of many fractures and injuries at our clinics. We have x-ray and MRI capability and can do many fracture reductions and stabilizations. You can call the office to be seen the same day. In many instances, we will be able to get you seen immediately. Rest assured that we are here for your orthopedic needs. We are continuing to take all the necessary steps to ensure your safety during this time. Thank you very much for putting your trust in our care.

Yours Sincerely, The OrthoNorCal Team

Date: 3/17/2020

COVID 19

Dear Patients,

As we continue to navigate through these evolving and challenging times, we want to give you an update on where we stand. We want to reassure you that we continue to provide orthopedic care Given the current environment with COVID-19, we will be taking steps to make sure that your visit to our locations is safe and that we are following CDC Guidelines, particularly for encouraging Social Distance.

A few examples of this are:

1) We will be limiting seating space in our waiting rooms to make sure that patients have 6 feet of space.

2) If patients wish to check in and then wait in their car for their appointment, we will accommodate them.

3) We will have telephone follow-up appointments with some patients who have routine follow up examinations. If anyone wishes to reschedule, we will do that as well. If you need to be seen in person, we will accommodate you.

We will update you with changes in this fast-evolving time. We know that this is an uncertain and anxious time. We want to reassure you that we will be here for your orthopedic needs. We remain firm in our goal to give you outstanding, safe, compassionate care.

Yours Truly,
The team at OrthoNorCal

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